Reviews

Kraig got our AC back up and running and was quick and professional. The following day, Geno replaced our hot water tank and was also great to work with. We're always pleased with the service and pricing of work done by Uptown!

You guys are the best!!!! Quick to respond!! Honest and actually affordable.

I wanted to start out by apologizing for not remembering the name of the first person I spoke with. She was so kind and concerned with our situation, and scheduled an appointment to have someone at our home within the next couple of hours. So much can be said about customer service in this world, and she provided the most outstanding customer service that I have received in a very long time. As funny as this may sound, I immediately felt like I had hit the jackpot of a great company. Nate arrived right on time, took so much time checking our system and then sitting down with us to discuss the situation and the solutions. He never pressured us to do anything, he was so knowledgeable and answered all our questions without making me feel ridiculous asking. He was patient and kind and there was absolutely no doubt that he was someone you could trust to do what was the right thing for a customer. He provided several ideas on what we could do and as I said never pressured us at all and provided information for us to do our own research. We were so pleased to have someone we could depend on and trust in doing what was right for us.We did research on what he provided and ultimately decided to was time to replace the whole system as it certainly had many, many years on it. Doug contacted us with several different systems we could consider and once again was so kind and patient with all our many questions and once again never pressured us at all. He made certain to schedule an installation that would work best for us and as I continue to say it was obvious his only concern was for customer satisfaction and support.We were then so grateful when Geno and Craig arrived to do the installation. I really have no words to express my appreciation for all they did for us. They helped me with a fence outside I forgot to move without hesitation. Due to my kids leaving way too much "stuff" downstairs they helped me move items that once again I forgot to move and never once complained or made me feel that I had caused them an inconvenience (which I clearly had). I have no idea how they managed to remove the furnace up the steps or how they managed to move the air conditioner since it would not fit through the outside gate. They never complained once about the difficult situation we had put them in. I have no idea how they managed to install both systems so quickly and efficiently and cleaned up so well that you would never have known they had even been there. They went over everything and explained the systems and the new high-tech thermostat they installed and most importantly they answered all our questions with kindness and patience and made sure before they left that we were completely satisfied. I am sure we (meaning me) took up more of their time than was necessary with my questions, but never once did they make me feel bad. Geno's obvious extensive knowledge and experience was at the highest level, he was such an expert on everything he touched and was so patient with me going over how the systems worked. He was like a magician getting everything downstairs put together with very little space to work in and never once ever complained and he had every reason to as it was not an ideal working situation. Craig's hard work and, knowledge, he never stopped working even when he had so many challenges, was to be admired. He was so patience in taking the time to help me set up thermostat app on my phone without making me feel stupid. He also gave me great advice on what furnace filters to purchase and here I thought I knew what I had been doing for years and I was so wrong! We feel we were so lucky and so fortunate to have the best installers ever! I wish I had the words to adequately express my most sincere appreciation to the best people, and the best company I have ever worked with. As all of us at one time or other in life have trusted a company to do the right thing only to be ripped off and deceived and it tends to leave a person disappointed with trust issues and customer service. I can assure anyone and everyone you would never have an issue with the people at Uptown. There is no better company, no better honest, kind, caring people who will provide the most unbelievable customer service. I was under no obligation to write this; in fact, I am the worse about writing reviews, I wrote this because I am in hopes that anyone out there looking for a great company will know they will be doing business with the best!

Love this company from the Owner to the servicemen. Very prompt, friendly, professional in all aspects. Doug the owner is wonderful and David and Nate who came out today when my heat wasn't working were so pleasant, knowledgable and extremely helpful and knew the issue right away and got it resolved quickly. I highly recommend this company.

We have their annual service plan and find their service excellent. Nate is very knowledgeable and helpful. Highly recommend!

Nate showed up on time and ready to get the job done and get the job done he did. Very knowledgeable and very friendly. Would recommend Nate and the company to anyone needing service.

We had no heat in the middle of winter. A repair tech came to our house the same day I called. Gave us the option of repairing or replacing our 30 plus year old furnace with no sales pressure. We opted for replacement, and had a new furnace installed the next day. The techs and the owner were friendly and professional. Price was reasonable and we were very happy with the job. Will definitely use them for maintenance and will recommend them to family and friends.

The service was incredible and very timely. They arrived when they said they would and completed the work quickly. They cleaned up and were very courteous. I am impressed with Uptown Heating and Cooling. I would highly recommend them!

Kovin and Craig did an amazing job. They were very professional and were in and out in no time. Explained our options and showed us how everything worked. Highly recommend.

Talk about customer service! This company is top-notch. I called in early Christmas Eve with a furnace that was down. Not only did they work me in the hectic schedule, they gave me troubleshooting advice on the phone.

I had an issue with my heat pump and called them on Monday afternoon. They came out Tuesday morning shortly after 9 AM. The technician was very courteous and knew what the issue was immediately. I feel this company is one that can be trusted and I highly RECOMMEND them.

Nate, was super informative. A/C wasn't working and the fix was relatively simple but he walked through the whole system for me and was very educational. Will definitely use Uptown when I replace this system.

My family faced a lot of life challenges while purchasing a home. When it was time to move in, somebody stole parts from our air conditioner. Uptown Heating and Cooling, LLC. came to the rescue and was very professional. Their team walked us through many options including their knowledge of system issues due to blockchain backlogs. I accepted their advice, and everything worked as expected and my family was able to unpack in comfort. I appreciate Uptown Heating and Cooling for exceeding my expectations and removing a burden from my shoulders.

After a nightmare dealing with a home warranty company ALL last summer, my daughter and her husband finally gave up and called Uptown!! The assessment was quick and the work was done FAST and efficiently!!! The two men who did the work were super polite and friendly and obviously knew what they were doing!!! My daughter, her husband and 2year old are FINALLY able to sleep in comfort!!! The price was amazingly reasonable!!! I cannot recommend Uptown enough!!!! You have saved the summer!!!!

I called Uptown Heating and Cooling for a problem with my heat pump during our recent winter storm. I called Uptown on Thursday during the storm and they had a technician at my house in less than 3 hours. It was determined that my 20 plus year old system should be replaced. I had a replace quote that evening. I accepted and on Monday had my heat pump and furnace replaced. The two technicians, Kovin and Josh, that did my job were professional, respectful and courteous. Their work was top notch. Im more than pleased with the job that was done. Rae was in constant communication with me and answered all my questions. In this day of bigger is better we need to remember our small businesses. My experience with Uptown Heating and Cooling was exceptional. I highly recommend that if you have any heating or cooling issues please give them a call.