Reviews

I've worked with Uptown on two different properties and both times the team was very quick to visit (even in the middle of summer), educational, and great to work with. It's never "fun" having heating or cooling issues, but they do a great job of giving transparent pricing and working to resolve the issue. While I hope I don't have to see them again any time soon, I endorse their work and the team!

HVAC replacement choice. Very friendly and informative while providing competitive pricing. Installation team did a professional job and left the site clean and orderly. Thanks for the great work.

Kraig got our AC back up and running and was quick and professional. The following day, Geno replaced our hot water tank and was also great to work with. We're always pleased with the service and pricing of work done by Uptown!

Thank you, Mr. Hector, we're pleased with your work

Great service done right everything works great good prices and very professional.

Dave came and provided an estimate for replacing a unit. He was very friendly and professional. It was a pleasure to meet him.

I talked with Uptown Heating and cooling on the phone, they were very informative and professional. They were able to get me an appointment to come out to my home very quickly. My Son advised me they were precise and courteous, took pictures and were thorough. Very professional business. Highly Recommend.

Staff was very knowledgeable and professional. I recommend this company.

You guys are the best!!!! Quick to respond!! Honest and actually affordable.

Always pleasant and competent. :)

David was a complete professional and very helpful. I highly recommend his services. Thanks again!

The 3 hour window is annoying especially when they call/text 4 min prior to the end of the window.

Recent estimate on total HVAC replacement went extremely well. David, technician, was all straight talk and no pressure. Answered my question honestly and ensure I completely understood what was required to get a family in a new system. Several visits so far and David and Uptown H & C have been the best to speak with concerning or situation.

Always on time, courteous, professional. Always explains what was done, issues to watch.

David was thorough and answered all of my questions. I have been a customer for several years and have always had stellar service.

Everyone is friendly, knowledgeable, professional. Customer service is outstanding. I get texts, email, or phone call reminder of my scheduled appointments and when a technician is on their way.

Nate is very personable and knowledgeable. He called to announce his imminent arrival and once he was through servicing our furnace, he explained how we could extend the life of our furnace. It is clear he enjoys and appreciates working for Uptown Heating and Cooling. We are so comforted to know we are no longer tied to the bigger named company that always tries to upsell us with something.

Uptown Heating and Cooling came to the rescue on Saturday when my tenants furnace went out. Nate did great job diagnosing the problem and getting the furnace running again. He was very knowledgeable and provided excellent information. Thanks for the great service.

Just had Nate out to fix my furnace. He was really professional and helped educate on our hvac and water heating issues.

Technician was on time, professional, great attention to detail ,shared and explained his readings and records results on furnace for future reference.

Uptown came out quickly, game me a number of honest options and prices and didn't badger me while I considered them. They scheduled just as quickly once I chose an option, and the work was done quickly and cleanly. Cant ask for more.

I wanted to start out by apologizing for not remembering the name of the first person I spoke with. She was so kind and concerned with our situation, and scheduled an appointment to have someone at our home within the next couple of hours. So much can be said about customer service in this world, and she provided the most outstanding customer service that I have received in a very long time. As funny as this may sound, I immediately felt like I had hit the jackpot of a great company. Nate arrived right on time, took so much time checking our system and then sitting down with us to discuss the situation and the solutions. He never pressured us to do anything, he was so knowledgeable and answered all our questions without making me feel ridiculous asking. He was patient and kind and there was absolutely no doubt that he was someone you could trust to do what was the right thing for a customer. He provided several ideas on what we could do and as I said never pressured us at all and provided information for us to do our own research. We were so pleased to have someone we could depend on and trust in doing what was right for us.We did research on what he provided and ultimately decided to was time to replace the whole system as it certainly had many, many years on it. Doug contacted us with several different systems we could consider and once again was so kind and patient with all our many questions and once again never pressured us at all. He made certain to schedule an installation that would work best for us and as I continue to say it was obvious his only concern was for customer satisfaction and support.We were then so grateful when Geno and Craig arrived to do the installation. I really have no words to express my appreciation for all they did for us. They helped me with a fence outside I forgot to move without hesitation. Due to my kids leaving way too much "stuff" downstairs they helped me move items that once again I forgot to move and never once complained or made me feel that I had caused them an inconvenience (which I clearly had). I have no idea how they managed to remove the furnace up the steps or how they managed to move the air conditioner since it would not fit through the outside gate. They never complained once about the difficult situation we had put them in. I have no idea how they managed to install both systems so quickly and efficiently and cleaned up so well that you would never have known they had even been there. They went over everything and explained the systems and the new high-tech thermostat they installed and most importantly they answered all our questions with kindness and patience and made sure before they left that we were completely satisfied. I am sure we (meaning me) took up more of their time than was necessary with my questions, but never once did they make me feel bad. Geno's obvious extensive knowledge and experience was at the highest level, he was such an expert on everything he touched and was so patient with me going over how the systems worked. He was like a magician getting everything downstairs put together with very little space to work in and never once ever complained and he had every reason to as it was not an ideal working situation. Craig's hard work and, knowledge, he never stopped working even when he had so many challenges, was to be admired. He was so patience in taking the time to help me set up thermostat app on my phone without making me feel stupid. He also gave me great advice on what furnace filters to purchase and here I thought I knew what I had been doing for years and I was so wrong! We feel we were so lucky and so fortunate to have the best installers ever! I wish I had the words to adequately express my most sincere appreciation to the best people, and the best company I have ever worked with. As all of us at one time or other in life have trusted a company to do the right thing only to be ripped off and deceived and it tends to leave a person disappointed with trust issues and customer service. I can assure anyone and everyone you would never have an issue with the people at Uptown. There is no better company, no better honest, kind, caring people who will provide the most unbelievable customer service. I was under no obligation to write this; in fact, I am the worse about writing reviews, I wrote this because I am in hopes that anyone out there looking for a great company will know they will be doing business with the best!

Uptown Heating and Cooling gave us a very fair and competitive estimate to replace our 20+ year old HVAC system and we scheduled the install for earlier this week. Geno and David arrived on time and got straight to work. They cleaned up as they went and finished ahead of schedule. They left the work area neat and clean. Both guys were friendly and professional. We are very happy we chose Uptown for our needs and highly recommend this local company.

Coming home after a week long vacation to a 50 degree house and night temps going into the teens. Called and was given a number to text. Was responded to within about 20 mins, service was setup and someone got out within a couple hours. Nate was the tech. He was professional and quick. Thank you so much!