Reviews

Absolutely feel confident with this company. No upselling, totally dependable.

Through interviews of companies and diagnostics of our current HVAC. Several companies just wanted our money by doing poor diagnostics and said we need to replace our furnace and AC. Uptown heating and cooling actually wanted to assist in fixing our system instead of replacing it. Nate, Doug, Rae, and Kraig have been awesome. Nate did our diagnostic and found our system to be running fine and suggested we get insulation in our attic. We listened to him and found out we barely have 3 inches of insulation in our attic. Kraig fixed and routed our duct a different way that was split in half. He also put in another run for us. If I have a problem with our system or need HVAC work this will be the first company I call to complete the work. I would recommend this company 100%.

Through interviews of companies and diagnostics of our current HVAC. Several companies just wanted our money by doing poor diagnostics and said we need to replace our furnace and AC. Uptown heating and cooling actually wanted to assist in fixing our system instead of replacing it. Nate, Doug, Rae, and Kraig have been awesome. Nate did our diagnostic and found our system to be running fine and suggested we get insulation in our attic. We listened to him and found out we barely have 3 inches of insulation in our attic. Kraig fixed and routed our duct a different way that was split in half. He also put in another run for us. If I have a problem with our system or need HVAC work this will be the first company I call to complete the work. I would recommend this company 100%.

Four years ago, we had to replace our A/C unit through our homeowner's warranty plan. I wasn't thrilled with the work, but it worked...until a few weeks ago. The A/C died, and the first couple contractors from the warranty company stated that the install was bad, and that we had a definite freon leak. After getting the runaround, we decided to drop our policy and get it fixed on our own. We called Uptown...partially because we read good things about them...partially because it was they who botched the install in the first place. They came out, did a nice assessment of the issue (less severe than the first three contractors stated), and told us what we needed (and agreed that the first install should have been better), along with a few helpful hints on maintenance. We have a cool house again, and we decided to buy a service plan from Uptown, in addition to the A/C repair. We now have a plan that will prepare both our furnace and A/C each year. They made good on their first install, and nobody got worked up over it. We're happy.

Excellent service. Helpful information and good communication.

Doug and his team are professional and truly interested in remedying the issue to either get you up and running or maintenance what is needed to keep you running. Honest and willing to educate the homeowner. Highly recommend!

Your technician was great and very knowledgeable, honest and helpful. Plus our AC now works again.

Prior to getting my AC done I did a little bit of shopping around could not find a company that beat the price I’ve received. Had a few ups and downs, but when I needed service or help, they were very courteous, the punctuation of their talk with them. They were very professional, and was very guaranteed that things would run smoothly and and has been. I would recommend this company in the Franklin county and possibly surrounding areas I don’t know how far they drive out but I would give this company a 20 out of 20 they did a wonderful and outstanding job. I could never go back to another company that is only here for your money, and not back themselves up or their business.

Uptown did great work for us. Our AC went down and it was hot and humid. Absolutely miserable. We called to see what they could do and they took care of us very quickly. My father-in-law was here while they worked and he said the guys were very professional and polite. He is definitely not the type of guy to hold back his feelings either. Overall, a great experience. Our home is nice and cold, just the way we like it. Would recommend you try working with these great people if you need work done.

My furnace was down and we were without air conditioning for 3 days. When I contacted Uptown Heating & Cooling, Rae was there and ready to help me with my service repair request. I described my issue and shared photos with Rae of what needed to be done. Rae said she would order the parts needed that were still under the Bryant parts warranty and she schedule me for service the next day. Nathan the service technician was excellent with extensive knowledge of my Bryant furnace. He was able to replace the defective parts and get my furnace and A/C up and running! I would highly recommend Uptown Heating & Cooling for all my new HVAC service and maintenance needs! 👏👍

I help manage multiple properties in the Westerville area and always call Uptown Heating and Cooling for any HVAC issues that arise. Rey and Doug are always super responsive and a pleasure to work with. I have never had a bad experience with any of their technicians as they are always kind and respect the properties they are working in. Cannot recommend this place enough!

He was very knowledgeable, and friendly. Explained in detail what my options were. Highly recommend !

Responsive, professional and friendly. They do a great job taking the time to explain what they are doing and why.

I've used Uptown Heating and Cooling for the past few years for repairs and now a complete new install for the furnace and AC unit. They are absolutely awesome! The techs were great and Rae is wonderful to work with. She made the process quick, easy and was so helpful. I highly recommend this company hands down!! THANK YOU FOR EVERYTHING! 🙂

Nice people and good workers

Interviewed five HVAC companies for a total system replacement. Felt most comfortable with Uptown and I feel I made a great choice. They install Bryant systems and were very competitively priced. Spec’d out the right system and answered my long list of questions. Technicians were friendly and showed up on time. When I had an issue with my thermostat after the install, they came right out…no questions asked. They also registered all of my equipment for the full manufacturer warranty. That was unexpected as it typically falls on the homeowner to do this in most cases. Great service. 10/10.

Uptown Heating and Cooling is extremely professional, honest and knowledgeable - I highly recommend! Our heat pump stopped working suddenly, and after being told by another company that we needed a brand new system, we called Uptown (based on a recommendation from our neighbor) for a second opinion. Turns out a fuse was broke, and we did NOT need a new system. Nathan, one of the Uptown technicians, spent the time and resources necessary to find the problem and fix it for a reasonable price. I couldn't recommend this company more. Thank you Nathan and Uptown!

Nate and Doug were great to work with. Glad to support a local business.

Love supporting local, especially when they go above and beyond. Nate, the tech, was great and very helpful. He was able to diagnose the issues and had it fixed in no time. Thanks for being honest and so helpful with getting it back to operational.

This business has been great to deal with. We were selling our home and an inspector thought the heater should be replaced. After calling several other people and getting bids Uptown came out and said it needed a new fan and could have several more years of good working order. I just called and furnace is working great 2 years later. So, I had them put a new hvac system in my condo . Kind, Honest and best price. Didn’t try to up grade with things I didn’t need and arrived on time !

Great service!!!! Prompt and knowledgeable 👍⭐️

Douglas represented exactly what people say about Uptown H&C professional and not digging for cash. Douglas took his time and found out a simple problem instead of a major repair. Cost effect8ve and they do what they say. I highly recommend

They came to the rescue same day I called. They were able to fix my AC unit, check levels, and clean it up all within an hour. Fantastic work

We have used this business a couple of times. Our AC unit is very old and failing. They offered to put refrigerant in it but we declined due to the price and likelihood of how long it would extend the life of the unit. The tech gave some tips on how to keep the house cool until we are ready to get a new unit. He was very kind and I didn’t feel pressure to buy a new unit. Would definitely recommend this company!