Reviews

We have their annual service plan and find their service excellent. Nate is very knowledgeable and helpful. Highly recommend!

Our furnace wasn’t heating properly. Nate came out the same day we called and diagnosed/fixed our problem and provided maintenance. He was knowledgeable, thorough, and provided excellent customer service. Thanks!

I contacted Uptown Heating and Cooling when my furnace broke. The owner, Doug was extremely helpful in providing reasonable estimates for a new furnace. The techs came out the next morning, installed the furnace and I had heat within four hours. They were professional, courteous and did a great job. I highly recommend Uptown Heating and Cooling.

Nate is awesome…very thorough. He does a great job!

Great Company

Uptown recently helped one of our homeowners with some damaged venting from the furnace and hot water heater. Kraig and Geno went out same day and did an excellent job. I have also worked with Nate on several occasions in the past and has done excellent work for me as well. I highly recommend this company and they will get all of our business and referrals.

My furnace stopped working on a Wednesday and Uptown Heating and Cooling came out the same day, diagnosed the problem, ordered the part, and came back on Thursday and had my furnace back up and running. The technician was on time and called ahead both days to check in prior to arriving. I had called 3 other companies prior to Uptown and the soonest 2 of the companies could make it out was Saturday. By the time the third company called me back the problem was already identified. Very professional service from beginning to end.

After Atlas Butler told us we needed a new heating cooling system (they said our 13 year old system was failing), we called Uptown for a second opinion. One small fix. That was two years ago. UPTOWN does spring/fall checkups as part of our maintenance program with them. We still have the original system which is working great! We have the same tech each visit, who knows our system well, and that's a definite plus. Highly-rated and highly recommend.

Nate showed up on time and ready to get the job done and get the job done he did. Very knowledgeable and very friendly. Would recommend Nate and the company to anyone needing service.

Technician was on time, professional, great attention to detail ,shared and explained his readings and records results on furnace for future reference.

The technicians at Uptown are beyond knowledgeable and professional. They approach every service call as if they’re working on their own home. Nate has done an exceptional job on our air conditioning and furnace units over the last couple years. Rae is always kind, swift, and responsive when scheduling services!

Nate is very personable and knowledgeable. He called to announce his imminent arrival and once he was through servicing our furnace, he explained how we could extend the life of our furnace. It is clear he enjoys and appreciates working for Uptown Heating and Cooling. We are so comforted to know we are no longer tied to the bigger named company that always tries to upsell us with something.

Just had Uptown Heating and Cooling come re-do our complete AC and furnace units, both inside and outside parts. Nate did our quote and was honest about the state of our unit, it definitely needed a full replacement. Couldn't have been more pleased with our two techs Geno and Kraig! They were friendly, professional, and straightforward. They even finished way earlier than expected. Got quotes from several companies and we are really happy we went with our 1st choice! So nice to have a local, reputable company right here in Westerville!

From initial service call to the installation of a new A/C unit the service was outstanding. Kovin and Josh installed a new A/C unit. They were professional, punctual and very helpful explaining all details and answering questions. It was a rainy day and they laid tarps down on my floors and wore shoe covers. I was very impressed, this isn't the norm in my experience. We also use them for our yearly maintenance checks on the furnace, humidifier, and A/C. I highly recommend Uptown Heating and Cooling.

I have nothing but great things to say about Uptown Heating and Cooling! They do the maintenance on our HVAC systems and are always super responsive when any concerns pop up. The whole crew is great! Everyone is so pleasant and they're truly concerned about the satisfaction of their customers.

Absolutely feel confident with this company. No upselling, totally dependable.

Through interviews of companies and diagnostics of our current HVAC. Several companies just wanted our money by doing poor diagnostics and said we need to replace our furnace and AC. Uptown heating and cooling actually wanted to assist in fixing our system instead of replacing it. Nate, Doug, Rae, and Kraig have been awesome. Nate did our diagnostic and found our system to be running fine and suggested we get insulation in our attic. We listened to him and found out we barely have 3 inches of insulation in our attic. Kraig fixed and routed our duct a different way that was split in half. He also put in another run for us. If I have a problem with our system or need HVAC work this will be the first company I call to complete the work. I would recommend this company 100%.

Through interviews of companies and diagnostics of our current HVAC. Several companies just wanted our money by doing poor diagnostics and said we need to replace our furnace and AC. Uptown heating and cooling actually wanted to assist in fixing our system instead of replacing it. Nate, Doug, Rae, and Kraig have been awesome. Nate did our diagnostic and found our system to be running fine and suggested we get insulation in our attic. We listened to him and found out we barely have 3 inches of insulation in our attic. Kraig fixed and routed our duct a different way that was split in half. He also put in another run for us. If I have a problem with our system or need HVAC work this will be the first company I call to complete the work. I would recommend this company 100%.

Four years ago, we had to replace our A/C unit through our homeowner's warranty plan. I wasn't thrilled with the work, but it worked...until a few weeks ago. The A/C died, and the first couple contractors from the warranty company stated that the install was bad, and that we had a definite freon leak. After getting the runaround, we decided to drop our policy and get it fixed on our own. We called Uptown...partially because we read good things about them...partially because it was they who botched the install in the first place. They came out, did a nice assessment of the issue (less severe than the first three contractors stated), and told us what we needed (and agreed that the first install should have been better), along with a few helpful hints on maintenance. We have a cool house again, and we decided to buy a service plan from Uptown, in addition to the A/C repair. We now have a plan that will prepare both our furnace and A/C each year. They made good on their first install, and nobody got worked up over it. We're happy.

Excellent service. Helpful information and good communication.

Doug and his team are professional and truly interested in remedying the issue to either get you up and running or maintenance what is needed to keep you running. Honest and willing to educate the homeowner. Highly recommend!

Your technician was great and very knowledgeable, honest and helpful. Plus our AC now works again.

Prior to getting my AC done I did a little bit of shopping around could not find a company that beat the price I’ve received. Had a few ups and downs, but when I needed service or help, they were very courteous, the punctuation of their talk with them. They were very professional, and was very guaranteed that things would run smoothly and and has been. I would recommend this company in the Franklin county and possibly surrounding areas I don’t know how far they drive out but I would give this company a 20 out of 20 they did a wonderful and outstanding job. I could never go back to another company that is only here for your money, and not back themselves up or their business.

Uptown did great work for us. Our AC went down and it was hot and humid. Absolutely miserable. We called to see what they could do and they took care of us very quickly. My father-in-law was here while they worked and he said the guys were very professional and polite. He is definitely not the type of guy to hold back his feelings either. Overall, a great experience. Our home is nice and cold, just the way we like it. Would recommend you try working with these great people if you need work done.