Reviews

At Uptown Heating and Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 87 Reviews

Shelley Lewis
03/13/2023
Located in Westerville
03/13/2023
Located in Westerville
We had no heat in the middle of winter. A repair tech came to our house the same day I called. Gave us the option of repairing or replacing our 30 plus year old furnace with no sales pressure. We opted for replacement, and had a new furnace installed the next day. The techs and the owner were friendly and professional. Price was reasonable and we were very happy with the job. Will definitely use them for maintenance and will recommend them to family and friends.

Richard Schnipke
01/08/2023
01/08/2023
A great company to work with. We had an issue and found out we needed a replacement furnace on a Friday evening from another company. The other company didn’t have any inventory on hand and would not be able to replace until mid next week. This was not acceptable during these cold winter days. Uptown has normal hours past 5pm and they were able to help in my situation. They were able to provide a quote and had inventory on hand to install the next day, which was a Saturday. Thanks again Rae and the team for your help in this stressful situation.

John Streitenberger
11/22/2022
Located in Westerville
11/22/2022
Located in Westerville
I had an issue with my heat pump and called them on Monday afternoon. They came out Tuesday morning shortly after 9 AM. The technician was very courteous and knew what the issue was immediately. I feel this company is one that can be trusted and I highly RECOMMEND them.

Tony Ramirez
10/19/2022
10/19/2022
Uptown was responsive and professional from the start. Kovin who came out was professional, informative and efficient. I was really impressed with him and the rest of the experience. They gave me several options to choose from and why I should go the route I did. My family is enjoying a heated home just in time.
Thanks to Uptown and the whole team. Great Experience!
Tony

Andrew Shroads
10/11/2022
10/11/2022
When you go looking for an HVAC repair, you're not sure who to trust. These guys have more than earned my trust and have made a customer for life. They explain it, they work with you, and, with HVAC, it may not be something you want to hear, but you can know they are giving it to you straight and not padding their estimates. I will be returning for business, as they have more than earned my trust.

Moni H (Moni)
09/24/2022
09/24/2022
When our condenser froze over at n our HVAC unit this past summer we called Uptown. We had called multiple other companies and we would have to wait months to get service. Uptown came out in 1 day and helped us with financing our new unit. On top of that they purchased the free standing unit we bought to hold us over while waiting for the unit. Ray (customer service) is so kind and understanding and the service team is super knowledgeable and professional. They just called to schedule a check up as we are entering into cold weather!! Don’t look anywhere else choose Uptown today!

Alex Gochenour
09/09/2022
09/09/2022
Transparent, Prompt, Reliable.
I had a broken AC on a warm day and they were able to send out a technician two days later--and this was around a holiday. Nick came within the time window and explained the problem and the solution clearly. The price was what I expected, ($70 to diagnose and another $60 for the repair and parts) and most importantly, the AC works well again.

Nick Kosanovich
05/31/2022
05/31/2022
From initial service call to the installation of a new A/C unit the service was outstanding. Kovin and Josh installed a new A/C unit. They were professional, punctual and very helpful explaining all details and answering questions. It was a rainy day and they laid tarps down on my floors and wore shoe covers. I was very impressed, this isn't the norm in my experience. We also use them for our yearly maintenance checks on the furnace, humidifier, and A/C. I highly recommend Uptown Heating and Cooling.

Tony DeBarros
05/30/2022
05/30/2022
My family faced a lot of life challenges while purchasing a home. When it was time to move in, somebody stole parts from our air conditioner. Uptown Heating and Cooling, LLC. came to the rescue and was very professional. Their team walked us through many options including their knowledge of system issues due to blockchain backlogs. I accepted their advice, and everything worked as expected and my family was able to unpack in comfort. I appreciate Uptown Heating and Cooling for exceeding my expectations and removing a burden from my shoulders.

Tony D
05/29/2022
Located in Columbus
05/29/2022
Located in Columbus
My family faced a lot of life challenges while purchasing a home. When it was time to move in, somebody stole parts from our air conditioner. Uptown Heating and Cooling, LLC. came to the rescue and was very professional. Their team walked us through many options including their knowledge of system issues due to blockchain backlogs. I accepted their advice, and everything worked as expected and my family was able to unpack in comfort. I appreciate Uptown Heating and Cooling for exceeding my expectations and removing a burden from my shoulders.

Shuffle
05/20/2022
Located in Westerville
05/20/2022
Located in Westerville
After a nightmare dealing with a home warranty company ALL last summer, my daughter and her husband finally gave up and called Uptown!! The assessment was quick and the work was done FAST and efficiently!!! The two men who did the work were super polite and friendly and obviously knew what they were doing!!! My daughter, her husband and 2year old are FINALLY able to sleep in comfort!!! The price was amazingly reasonable!!! I cannot recommend Uptown enough!!!! You have saved the summer!!!!

Bowen Marshall
04/08/2022
04/08/2022
Uptown Heating and Cooling was excellent. Very responsive and very reasonable. Kovin and his team were professional, friendly and efficient. 10 out of 10 would recommend. We had our furnace replaced and it was helpful to be educated on what exactly had gone wrong with our old one and the several options we had for fixing/replacing.

Tom Cady
02/08/2022
Located in Westerville
02/08/2022
Located in Westerville
I called Uptown Heating and Cooling for a problem with my heat pump during our recent winter storm. I called Uptown on Thursday during the storm and they had a technician at my house in less than 3 hours. It was determined that my 20 plus year old system should be replaced. I had a replace quote that evening. I accepted and on Monday had my heat pump and furnace replaced. The two technicians, Kovin and Josh, that did my job were professional, respectful and courteous. Their work was top notch. Im more than pleased with the job that was done. Rae was in constant communication with me and answered all my questions. In this day of bigger is better we need to remember our small businesses. My experience with Uptown Heating and Cooling was exceptional. I highly recommend that if you have any heating or cooling issues please give them a call.

Scott Wilson
02/04/2022
02/04/2022
First things first, THANK YOU Ray, Josh and Kovin for helping us out through this emergency, by installing our new furnace, without you, I don’t know what would’ve happened. This local company went through so many hoops to make sure we were taken care of, always kept me up to date on everything including making special phone calls to our warranty company, way above the call of duty and we’ll never forget you! Uptown Heating and Cooling did an exceptional job, techs and the installers were professional to the tee! I will definitely be using them on other work that I need done, no question! I highly recommend this local company for your heating and cooling services.
Thank you ALL!
The Wilson Family
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